Lifetime
Craft- Manufacturing defects
- Stone tightening
- Prong inspection and re-tipping
- Professional cleaning
- White gold rhodium refresh where applicable
Warranty Care
Jewelry should be worn, loved, and looked after.
Laluxury Gold offers craftsmanship support for eligible pieces, plus care guidance to keep your jewelry looking beautiful over time. If something feels loose, dull, or out of place, reach out before it becomes a bigger issue.
Coverage
What we help with
Warranty service is based on the condition of the item and the nature of the issue. These are the care areas we review most often.
First Year
Service- One-time ring resizing
- Clasp checks and replacement
- Chain and bracelet link repair
- Earring back replacement
- Minor accent-stone service
Process
Simple and personal
01
Send photos
Share clear photos, your order details, and a short note about what needs attention.
02
We review it
Our team checks the piece and confirms whether the service falls under warranty.
03
Service begins
Once approved, we guide you through delivery and complete the repair or care service.
04
Receive it back
Your jewelry is cleaned, checked, and prepared before it is returned to you.
Care Notes
A few things to avoid
Fine jewelry lasts longer when it is treated gently. Remove pieces before swimming, exercise, heavy cleaning, or applying perfume and lotion.
Not covered
- Normal wear from daily use
- Accidental damage, dents, or heavy impact
- Lost or stolen jewelry
- Damage caused by chemicals, water exposure, or heat
- Work completed by another jeweler
Need Service?
Talk to us before sending your piece.
We will review the issue first and guide you on the next step, so your jewelry gets the right care.